FAQ - Frequently Asked Questions We have upgraded our website, which brings helpful and more complex functionality. Here are some helpful answers to questions that you may have while shopping with us.   Do I have to create an account to shop at Tea Treasures? What happened to your PayPal ordering system? How do I purchase an item? Why did my shopping cart empty itself? Where are you located? Why does my order include sales tax? Do you ship to countries outside the United States? How long will it take to receive my order? What type of shipping methods do you use? What is your return policy? Do you take orders over the phone--I don't like using my credit card over the internet? What is your security policy? What am I agreeing to when I use this website? I'm ready to begin shopping, where do I go? I'm looking for a specific product, how do I search your website? How can I get in touch with someone to answer my question that isn't listed?   Do I have to create an account to shop at Tea Treasures? No. When you have finished shopping and viewing your shopping cart, click the CHECKOUT button on the shopping cart page. This will direct you to the login page. Instead of logging in or creating a new account, you may simply click the "Place Order Without Account" link. Creating an account is for your convenience. When you create an account, it stores your personal information, making it easier and faster when you place additional orders with us.   What happened to your PayPal ordering system? We no longer use PayPal as our online merchant gateway. Our new secure payment process allows you to place an order without a PayPal account, making the order process faster and easier.   How do I purchase an item? Shopping on our website is very simple. Go to any of our product category pages and click on the product category or product that interests you. Then simply add the product you want to your shopping cart, by clicking on the ADD TO CART button next to the product photo and description. Once you have finished shopping, click on the CHECKOUT button to complete your purchase.   Why did my shopping cart empty itself? Our shopping cart system saves the contents of your cart for up to one hour. If you add items to your shopping cart and leave your computer or leave the cart idle for more than sixty minutes, your shopping cart will automatically reset. This occurs to prevent inaccurate orders.   Where are you located? Our business is located in Austin, Texas. Come visit us in person at Tea Embassy 900 Rio Grande St. 78701. Hours of operation: Tuesday-Saturday 10:00 a.m.-6:00 p.m. (CST)   Why does my order include sales tax? Since our business is located in Texas, customers ordering from a Texas address must pay sales tax for their purchases. Orders placed in Texas are charged 8.25% sales tax on all taxable items.   Do you ship to countries outside the United States? We do not currently ship international orders. We have attempted this in the past and it is too difficult to track and insure packages outside of the United States.   How long will it take to receive my order? Most orders are processed and filled within 24 hours of placing it during normal business hours, Tuesday through Saturday from 10:00 a.m. to 6:00 p.m. CST. This means that many orders will arrive to you very quickly, sometimes within several days of placing your order. We ask that you allow two weeks from the time you place your order to the time of arrival for your package.   What type of shipping methods do you use? We ship all our orders with either USPS Priority Mail service or UPS Ground Service. We have found both services to be fast and reliable methods of shipping our products to you promptly and efficiently.   What is your return policy? We want you to be fully satisfied with the products you buy from us. We guarantee your satisfaction for up to 30 days from the date of purchase. If you aren't completely satisfied with your purchase, simply return your items, well packaged and we will refund your money minus the shipping charges.   Do you take orders over the phone--I don't like using my credit card over the internet? Yes. Although we prefer that you place your order online, you may call us to place your order over the phone, 512.330.9991.   What is your security policy? For secure online orders, we use GeoTrust as our SSL provider. Please read our Privacy Policy.   What am I agreeing to when I use this website? Please read our Terms of Use.   I'm ready to begin shopping, where do I go? To begin shopping, click on one of the links in the blue navigation bar at the top of this page. These category links will take you to our featured category pages which link to the product pages. Enjoy!   I'm looking for a specific product, how do I search your website? To search our website, you can either go to our product category pages and type in your search and click the SEARCH button, or you may click this search link to go to the search page.   How can I get in touch with someone to answer my question that isn't listed? If you have any questions, please email us or call. info@teatreasures.com or 512.330.9991.

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